Billing Terms

Refund & Cancellation Policy

Last updated: October 2026

1. Overview

At ListingArena, we want all customers to feel completely confident in our real estate data services. Because we offer 50 free credits upon signup, we encourage all developers and teams to thoroughly test our coverage, accuracy, and API latency before making any financial commitment.

2. Subscription Cancellations

You may cancel your monthly subscription at any time with a single click in your Stripe billing portal. Upon cancellation, your subscription will not renew, and you will retain access to your plan benefits and remaining credits until the end of your current billing cycle.

3. Refund Eligibility for Monthly Subscriptions

If you were charged for an automatic monthly subscription renewal and did not utilize any API calls or web searches during the renewed period, you may request a full refund within 7 days of the renewal charge. Contact billing@listingarena.com and our team will issue a refund promptly to your original payment method.

4. Pay-As-You-Go Credit Packs

Pay-as-you-go credit packs never expire. If you purchased a credit pack by accident and have consumed less than 5% of the purchased credits, you are eligible for a full refund within 14 days of purchase. Once credits are substantially consumed via searches or API calls, credit pack purchases are non-refundable.

5. Service Outages and SLA Credits

For Enterprise and Scale plan subscribers with a 99.9% uptime SLA, service credits are automatically provided in accordance with your contract in the event of unscheduled downtime exceeding standard allowances.

6. How to Request a Refund

To submit a refund request or inquiry, please email billing@listingarena.com with your account email address and transaction ID. Refunds are typically processed within 3–5 business days.